Your Business on WhatsApp. Replying 24/7. Powered by AI.
ForwardChat is your AI employee — answering enquiries, recommending products, taking bookings, and following up with customers automatically. In BM, English, Chinese & Manglish.
No coding needed · Setup in 1 day · Cancel anytime
One AI. Six Roles. Zero Hiring.
ForwardChat doesn't just reply — it sells, serves, follows up, and grows your business.
AI Sales Consultant
Recommends products, compares options, upsells accessories — and closes the deal. All inside WhatsApp, without a single salesperson lifting a finger.
One AI That Speaks Your Customers' Language
BM, English, Chinese & Manglish — it handles all four naturally.
One AI. Four languages. Zero configuration.
Send a Photo, Get an Expert Answer
Your AI Product Specialist identifies items instantly — from a photo, a screenshot, or even a blurry image.
🔨 Claw Hammer 16oz
SKU: HW-HAM-CLW16
🎂 Red Velvet Cake 6-inch
SKU: BKY-RVC-6IN
🎧 Wireless Earbuds Pro
SKU: ELC-WEB-PRO1
🔩 Self-Tapping Screw M4x20mm Stainless
SKU: HW-STS-M420
Works with any product — hardware, automotive, F&B, electronics, fashion, cosmetics, and more.
⚡Powered by Claude AI from AnthropicBroadcast & Campaign Management
Send targeted promotions to your customer list with one click. Import contacts, pick a template, and blast. Track results in real time.
Contact Management
Import your customer list via CSV or let contacts build automatically from conversations. Tag and segment your audience for targeted campaigns.
One-Click Broadcasting
Select an approved WhatsApp template, choose your audience, and send. Schedule campaigns for the perfect timing or send immediately. Track every message from sent to delivered to read.
A/B Testing
Test two message variants side by side. See which template gets more replies. Data-driven decisions, not guesswork.
Conversion Tracking
Know exactly how many customers replied to your broadcast. See delivery rates, read rates, and reply rates broken down per campaign and per variant.
Why Not Just Hire Someone?
Compare the real cost of handling WhatsApp enquiries.
| Feature | Hire a StaffRM2,000+/mo | Basic Chatbot | ForwardChat AIFrom RM299/mo |
|---|---|---|---|
| Monthly cost | RM2,000 – RM3,500 | RM50 – RM200 | From RM299 |
| Response time | 5 – 30 mins | Instant | Instant (3 sec) |
| Works after hours | No | Yes (limited) | Yes (full capability) |
| Speaks BM + English + Chinese + Manglish | Maybe | No | Yes |
| Upsells & recommends products | Sometimes | No | Yes, automatically |
| Knows entire product catalog | Takes months to train | Keyword only | Yes, including photos |
| Remembers customer preferences | Inconsistent | No | Yes |
| Handles 100 chats at once | No | Yes | Yes |
| Calls in sick / resigns | Yes | No | No |
| Follows up on cold leads | Rarely | No | Yes, automatically |
ForwardChat doesn't replace your team — it handles the repetitive questions so your team can focus on what matters.
Before & After ForwardChat
This is what happens to your missed sales.
Before ForwardChat
last seen 8:15 AM
Hi, ada Bosch drill tak? Berapa harga?
Hello?
Sorry baru nampak 😅 still interested?
Already bought from another shop yesterday
❌ Sale lost — RM459 gone
After ForwardChat
online
Hi, ada Bosch drill tak? Berapa harga?
Ada! Bosch GSB 18V-55 — RM459. 8 units in stock. Want to order? 😊
Ok nak order satu
✅ Sale closed at 10:24 PM
Every late reply is a potential sale lost.
Try ForwardChat FreeDon't Lose Another Sale — Try ForwardChat FreeIt Doesn't Just Reply. It Sells.
Paint Corner
online
Ada cat nippon 5L tak?
Ada. RM68.
Ok thanks
RM68 — no upsell, no follow-up
Paint Corner + ForwardChat
online
Ada cat nippon 5L tak?
Ada! Nippon Vinilex 5L Cream — RM68 🎨 Popular choice! For a standard room, you’ll need about 2 tins. Want me to add a paint roller set (RM15) and masking tape (RM8)? Most customers grab them together for a smoother job 😊
Ok lah add all. 2 tin cream, roller, tape.
Great! ✅ Your total: RM159 2x Nippon Vinilex 5L Cream — RM136 1x Paint Roller Set — RM15 1x Masking Tape — RM8 Ready for pickup anytime today. Anything else?
✅ RM159 — +134% revenue
Same customer. Same product. 2.3x more revenue — because the AI recommended what they actually needed.
Try ForwardChat FreeSee How ForwardChat Sells For You — Try FreeBuilt for Malaysian Businesses. Delivering Results.
Average AI reply time
Never misses a message
BM, English, Chinese & Manglish
White Glove Setup included
Trusted by businesses across Malaysia
Calculate How Much You're Losing Every Month
See how much ForwardChat saves your business
Your Monthly Impact
Built on the Official WhatsApp Cloud API by Meta
ForwardChat uses the official WhatsApp Cloud API from Meta. Your number is safe — it will never get banned. No QR code scanning, no unofficial workarounds.
“Your WhatsApp number is your business asset. We protect it with the right API.”
Keep Your Existing Number
Use your existing WhatsApp Business number. Your customers won't notice anything changed — same number, same chat history. We connect in the background.
- Same number, nothing changes
- Chat history stays intact
- WhatsApp Business App still works
- Setup takes 15 minutes
We Set Up Everything For You
No coding. No technical knowledge. We handle it all.
Talk to Us
WhatsApp, call, or fill in the form
We Call You
Within 2 hours
We Set Up AI
Configure with your business info
We Test
Make sure answers are accurate
You're Live!
Up and running in 1 day
“You just need to provide your business info. We handle the rest.”
Start Your 14-Day Free Trial
Try ForwardChat free for 14 days. No credit card required. Setup in 1 day.
14-day free trial · No credit card · Cancel anytime