Your Business on WhatsApp. Replying 24/7. Powered by AI.
ForwardChat is your AI employee, answering enquiries, recommending products, taking bookings, and following up with customers automatically. In BM, English, Chinese & Manglish.
No coding needed ยท Setup in 1 day ยท Cancel anytime
One AI. Seven Roles. Zero Hiring.
ForwardChat doesn't just reply, it sells, serves, follows up, and grows your business.
AI Sales Consultant
Recommends products, compares options, upsells add-ons, and closes the deal. All inside WhatsApp, without a single salesperson lifting a finger.
Every Kind of Reply, On Autopilot
Your AI doesn't just type. It sends tappable menus, instant buttons, exact answers, payment QR, photos and documents, whatever moves the customer to the next step fastest.
Smart text
Natural answers that sound like your brand, written by the AI itself. It understands the question and replies the way your best staff would, never a stiff canned response.
We Set Up Everything For You
No coding. No technical knowledge. We handle it all.
Talk to Us
WhatsApp, call, or fill in the form
We Call You
Within 2 hours
We Set Up AI
Configure with your business info
We Test
Make sure answers are accurate
You're Live!
Up and running in 1 day
โYou just need to provide your business info. We handle the rest.โ
It Keeps Getting Smarter Every Week
Most chatbots make the same mistake forever. ForwardChat learns from every correction your team makes, and you never lift a finger to retrain it.
Flag a reply that's off
Your team flags a reply as wrong, or suggests better wording, once. No flow diagrams, no code.
ForwardChat learns it
The correction becomes part of your AIโs knowledge. We handle the tuning behind the scenes.
Applied the next time
The next customer who asks gets the corrected answer, automatically. Fixed once, stays fixed.
We maintain the knowledge base
Prices, products, hours, policies, we keep your AIโs brain current, so it never quietly goes out of date. You stay in control without becoming the part-time bot admin.
Human approval mode
Want a safety net? Staff can review AI replies before they send. Every approval is another correction the AI learns from, so you can graduate to fully automatic with confidence.
One AI That Speaks Your Customers' Language
BM, English, Chinese & Manglish, it handles all four naturally.
One AI. Four languages. Zero configuration.
Send a Photo, Get an Expert Answer
Your AI Product Specialist identifies items instantly, from a photo, a screenshot, or even a blurry image.
๐งด Hydra Glow Vitamin C Serum 30ml
SKU: BTY-SRM-VC30
๐ Red Velvet Cake 6-inch
SKU: BKY-RVC-6IN
๐ง Wireless Earbuds Pro
SKU: ELC-WEB-PRO1
๐ Leather Tote Bag, Tan
SKU: FSH-BAG-TOTE
Works with any product, beauty, F&B, fashion, electronics, automotive, and more.
Powered by Claude AI from Anthropic, used by Fortune 100 companiesBroadcast & Campaign Management
Send targeted promotions to your customer list with one click. Import contacts, pick a template, and blast. Track results in real time.
Contact Management
Import your customer list via CSV or let contacts build automatically from conversations. Tag and segment your audience for targeted campaigns.
One-Click Broadcasting
Select an approved WhatsApp template, choose your audience, and send. Schedule campaigns for the perfect timing or send immediately. Track every message from sent to delivered to read.
Safe-Send Throttling
Built-in tier-aware pacing keeps your sends inside Meta's per-second and per-day limits, so you don't trip the spam filter that gets numbers restricted. The system reads your WABA tier and paces accordingly, automatic, no config needed.
A/B Testing
Test two message variants side by side. See which template gets more replies. Data-driven decisions, not guesswork.
Conversion Tracking
Know exactly how many customers replied to your broadcast. See delivery rates, read rates, and reply rates broken down per campaign and per variant.
Capture Every Lead, Automatically
When a customer's ready to buy, your AI gets their details and hands a hot lead to your team, even after hours. No copy and paste, nothing forgotten.
Asks the right questions
Conversationally, or as a tap to fill form. You choose which details to collect: name, phone, budget, preferred dates.
Saves every lead
Each lead lands in your dashboard the moment it's captured, even at 2am. Nothing slips through the cracks.
Syncs & routes
Pushed straight to your Google Sheet and handed to the right sales rep automatically. (Automatic routing on Growth & Pro.)
Why Not Just Hire Someone?
Compare the real cost of handling WhatsApp enquiries.
| Feature | Hire a StaffRM2,000+/mo | Basic Chatbot | ForwardChat AIFrom RM299/mo |
|---|---|---|---|
| Monthly cost | RM2,000 to RM3,500 | RM50 to RM200 | From RM299 |
| Response time | 5 to 30 mins | Instant | Instant (3 sec) |
| Works after hours | No | Yes (limited) | Yes (full capability) |
| Speaks BM + English + Chinese + Manglish | Maybe | No | Yes |
| Upsells & recommends products | Sometimes | No | Yes, automatically |
| Knows entire product catalog | Takes months to train | Keyword only | Yes, including photos |
| Remembers customer preferences | Inconsistent | No | Yes |
| Handles 100 chats at once | No | Yes | Yes |
| Calls in sick / resigns | Yes | No | No |
| Follows up on cold leads | Rarely | No | Yes, automatically |
ForwardChat doesn't replace your team, it handles the repetitive questions so your team can focus on what matters.
Before & After ForwardChat
This is what happens to your missed sales.
Before ForwardChat
last seen 8:15 AM
Hi, boleh buat catering 50 pax for Saturday? Berapa harga?
Hello?
Sorry baru nampak ๐ still interested?
Already booked another caterer yesterday
โ Sale lost โ RM850 gone
After ForwardChat
online
Hi, boleh buat catering 50 pax for Saturday? Berapa harga?
Boleh! Pakej 50 pax dari RM850 to 8 dishes + dessert. Saturday masih available. Nak tengok menu? ๐
Ok nak book Saturday. Send menu ya
โ Booking secured at 10:24 PM
Every late reply is a potential sale lost.
Try ForwardChat FreeDon't Lose Another Sale, Try ForwardChat FreeTrusted by businesses across Malaysia
Calculate How Much You're Losing Every Month
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Built on the Official WhatsApp Cloud API by Meta
ForwardChat uses the official WhatsApp Cloud API from Meta. Your number is safe, it will never get banned. No QR code scanning, no unofficial workarounds.
โYour WhatsApp number is your business asset. We protect it with the right API.โ
Keep Your Existing Number
Use your existing WhatsApp Business number. Your customers won't notice anything changed, same number, same chat history. We connect in the background.
- Same number, nothing changes
- Chat history stays intact
- WhatsApp Business App still works
- Setup takes 15 minutes
WhatsApp Automation Malaysia: The Complete Guide 2026 โ
Planning a promo? See how WhatsApp broadcast Malaysia works on the official API, and check the real WhatsApp API cost Malaysia before you send. Comparing tools? Read our pick of the best WhatsApp chatbot Malaysia options for 2026.
Start Your 7-Day Free Trial
Try ForwardChat free for 7 days. No credit card required. Setup in 1 day.
7-day free trial ยท No credit card ยท Cancel anytime