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Use Cases

Built for Every Malaysian Business

See how ForwardChat transforms WhatsApp customer service across different industries.

W
Warung Selera
online
Today

Menu ada apa? Ada vegetarian option tak?

10:15 AM

Hi! Ini menu kami: šŸ› Nasi Lemak Ayam Berempah — RM12 šŸ Mee Goreng Mamak — RM10 šŸ„— Salad Bowl (Vegetarian) — RM15 šŸ² Sup Sayur (Vegetarian) — RM8 Ada 2 vegetarian options! Nak order atau nak tengok full menu?

10:15 AM
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šŸ›Restaurants & F&B

From reservations to delivery — handled by AI

  • Menu enquiries and recommendations
  • Table reservations (date, time, pax)
  • Operating hours and location
  • Delivery options and minimum orders
  • Halal status and dietary info
  • Special promotions (e.g., Ramadan buffet)
  • Blast Ramadan buffet promos or weekly specials to your customer list
Restaurants using ForwardChat reply to 95% of messages within 5 seconds
T
TechHub Store
online
Today

Hi, do you have iPhone 15 case in blue color?

2:30 PM

Hi! Yes, we have iPhone 15 cases in blue šŸ’™ Available models: šŸ“± Slim Clear Blue — RM45 šŸ“± MagSafe Blue — RM89 šŸ“± Rugged Armor Blue — RM120 All in stock! Want me to reserve one for you or arrange delivery?

2:30 PM
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šŸ›’Retail & E-commerce

Product enquiries and order status — instant answers

  • Product availability and pricing
  • Size/color/variant questions
  • Delivery and shipping info
  • Store location and hours
  • Return and exchange policy
  • Promotion and discount info
  • Announce flash sales and new arrivals to past buyers
K
Klinik Famili Puchong
online
Today

Hi, esok ada slot for doctor?

9:00 AM

Hi! Ya, esok kami ada slot available: Dr. Tan — 10:00 AM, 2:30 PM, 4:00 PM Dr. Aisha — 11:00 AM, 3:00 PM Slot mana yang sesuai? Boleh bagi nama dan nombor IC untuk appointment.

9:00 AM
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šŸ„Clinics & Healthcare

Appointment enquiries without tying up your reception line

  • Available appointment slots
  • Doctor schedules and specialisations
  • Clinic operating hours
  • Services offered and pricing
  • Location and parking info
  • Insurance panel information
  • Send appointment reminders and health screening promos to patients

AI does NOT provide medical advice. It handles administrative enquiries only.

P
Pusat Tuisyen Bijak
online
Today

Ada kelas Matematik untuk Form 3 tak? Fee berapa?

3:45 PM

Hi! Ada kelas Matematik untuk Form 3 😊 šŸ“ Jadual: - Selasa & Khamis, 4:00 PM - 5:30 PM - Sabtu, 10:00 AM - 12:00 PM šŸ’° Yuran: RM150/bulan (8 sesi) šŸ‘Øā€šŸ« Guru: Cikgu Razak (10 tahun pengalaman) Nak daftar percubaan percuma? Boleh datang 1 kelas dulu sebelum commit.

3:45 PM
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šŸ“šTuition Centres & Education

Handle parent enquiries while your teachers focus on teaching

  • Class schedules and availability
  • Fee structures and payment methods
  • Teacher qualifications
  • Trial class bookings
  • Centre location and facilities
  • Academic programs offered
  • Notify parents about new term registration and open day events
A
AutoCare Workshop
online
Today

Hi, berapa harga full car service for Myvi?

11:20 AM

Hi! Untuk Perodua Myvi, ini pakej servis kami: šŸ”§ Basic Service — RM120 (Oil change, filter, inspection) šŸ”§ Full Service — RM280 (Everything in Basic + brake check, fluid top-up, 20-point inspection) šŸ”§ Major Service — RM450 (Full service + spark plug, air filter, coolant flush) Semua pakej include free car wash! Nak book slot? Esok ada opening pukul 9am dan 2pm.

11:20 AM
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šŸ”§Professional Services

Service-based businesses thrive with instant booking

  • Service pricing and packages
  • Appointment booking
  • Estimated completion times
  • Operating hours and location
  • Warranty and guarantee info
  • Walk-in vs appointment availability
  • Promote seasonal service packages to your customer database

More industries coming soon

Property Agents, Hotels, Event Venues, Gyms, Pet Shops, and more.

Have a different business type? Contact us — ForwardChat works for any business that gets WhatsApp enquiries.

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