How ForwardChat works
Connect your WhatsApp, send us your business info, and your AI is answering customers within 24 hours.
Connect your WhatsApp number
You connect your WhatsApp Business number to ForwardChat with your Facebook account, following our step by step guide. It uses Meta’s official WhatsApp connection. Your number stays the same, customers see no difference, and your WhatsApp Business App keeps working.
- Uses Meta’s official WhatsApp connection, not an unofficial tool
- Your WhatsApp Business App keeps working on your phone
- Every new customer message reaches your AI
- Takes about 15 minutes with our step by step guide
Send us your business info
Send us your price list, opening hours, payment methods and the questions customers usually ask. Our team sets it all up in your AI, so it answers with your real details.
- Opening hours for each day, and public holidays
- Products, prices and stock, from your price list or a spreadsheet
- Payment methods, location, parking and delivery areas
- Brochures, price lists and photos the AI can send in the chat
- The tone you want: friendly, professional or casual
Bosch GSB 18V-55
PWR-BSH-18V
Nippon Vinilex 5L
PNT-NPV-5L
M8x40 Hex Bolt SS
FST-HEX-M8
3M Masking Tape
TPE-3M-24
Teach your AI what to know
Tell us your FAQs, policies, promotions and the rules your AI must follow, and we set them up for you. When a customer asks something the AI cannot answer, the question is flagged for you. You suggest the answer, we review and publish it, and the AI uses it from then on.
- Your FAQs, policies, promotions and rules, set up by our team
- Suggest a change anytime in plain words, we review and publish it
- Questions the AI could not answer are flagged for you
- Every answer you add is used from then on
Free delivery within 10km for orders above RM50.
10% off all paint until 30 March
7 days with receipt. No returns on mixed paint.
“Ada cat Jotun tak?”, asked 8 times
Add answerGo live: AI handles your customers
Your AI now answers every WhatsApp message in seconds, day and night. It passes the chat to your staff when a customer needs a person, and you can see every conversation from the dashboard.
- Every conversation with its full chat history, in one inbox
- Passes the chat to your staff when it needs a person
- Take over any conversation yourself, anytime
- Reports on what the AI did for you (full report on Growth)
Ok terima kasih! 7pm nanti ya
Ada delivery ke Shah Alam?
What time do you close today?
Nak book meja for 6 orang
Built on trusted technologyNot a keyword bot. ForwardChat uses Claude AI by Anthropic on Amazon Web Services, and connects through Meta's official WhatsApp API.
Claude AI by Anthropic
Understands the question, not just keywords
Amazon Web Services
Reliable cloud servers, run by Amazon
Meta WhatsApp Cloud API
The official WhatsApp connection, no unofficial tools
Encrypted data
HTTPS in transit, database and files encrypted at rest
Data stored in Malaysia
On AWS servers in the Asia Pacific (Malaysia) region
What the AI can handleThe AI answers what it knows, and passes the rest to your team.
AI handles automatically
- Answering questions about your products, prices and opening hours
- Identifying products from photos customers send
- Sending your price list, brochures and photos in the chat
- Sharing location, parking and directions
- Explaining delivery options and minimum orders
- Following up with leads who go quiet (Smart Follow Up)
- Collecting the customer's details and checking them against your rules, then handing your team the full chat (Lead Capture)
- Sending your DuitNow QR when a customer is ready to pay
- Answering messages after closing time, so no enquiry waits till morning
- Replying in BM, English, Chinese and Manglish
Escalated to your team
- Complaints and negative feedback
- Requests for refunds or special arrangements
- Complex custom orders
- Sensitive personal information
- Anything the AI is not sure about
- Ready buyers who match your rules
You control
Broadcast promotions
Send promos to customers who agreed to hear from you, using a message Meta has approved. See which messages were delivered.
Contact management
Upload your customer list from a spreadsheet and tag customers, so each promo goes to the right group.
Handoff alerts
When the AI passes a chat to your team, you get a WhatsApp message and an email, so you never miss a ready buyer or a complaint.
Lead Capture rules
Tell us what makes a good lead for you (budget, location, when they want to buy). Every lead that matches lands in your dashboard with the full chat. All plans.
New to WhatsApp automation? Start with our complete guide for Malaysian businesses
Not sure if your number is eligible? Check WhatsApp API eligibility in 30 seconds
Want to see how much time and money you could save? Try the savings calculator
See it in action
Message our demo AI on WhatsApp now and see how it answers a real enquiry.