How ForwardChat Works
From setup to your first AI-powered reply — in under 24 hours.
Connect Your WhatsApp Number
We connect ForwardChat to your WhatsApp Business number using Meta’s official Cloud API. Your existing number stays the same — customers won’t notice any difference. Your WhatsApp Business App keeps working too.
- We handle the Meta WhatsApp Business Platform registration for you
- Your WhatsApp Business App still works alongside ForwardChat
- ForwardChat starts receiving all incoming messages
- Takes about 15 minutes with our guided setup
WhatsApp Business
Connected
Configure Your Business Info
Tell the AI about your business — your name, address, operating hours, payment methods, and product catalog. Upload your products via CSV or add them manually with prices, SKUs, and stock levels. The AI uses all of this to give accurate answers.
- Business name, address, and operating hours (per day)
- Product catalog with prices, SKUs, and live stock levels
- CSV import for bulk product upload
- Payment methods, parking info, delivery areas
- Custom AI personality (friendly, professional, or casual)
Bosch GSB 18V-55
PWR-BSH-18V
Nippon Vinilex 5L
PNT-NPV-5L
M8x40 Hex Bolt SS
FST-HEX-M8
3M Masking Tape
TPE-3M-24
Teach Your AI What to Know
This is where ForwardChat becomes truly yours. Add FAQs, business policies, active promotions, and rules your AI must follow. Every entry you add makes the AI smarter and more accurate. And when a customer asks something the AI can’t answer, it flags the question for you — add the answer once, and the AI never gets it wrong again.
- Knowledge Base with categories — FAQs, policies, promotions, rules
- Add or update entries anytime — AI picks up changes instantly
- AI Learning: unanswered questions are flagged automatically
- Answer once, AI remembers forever
- Your AI gets smarter every single week
Free delivery within 10km for orders above RM50.
10% off all paint until 30 March
7 days with receipt. No returns on mixed paint.
“Ada cat Jotun tak?” — asked 8 times
Add AnswerGo Live — AI Handles Your Customers
That’s it. ForwardChat is now your 24/7 customer service agent. Every incoming WhatsApp message gets an intelligent, accurate reply within seconds. You monitor everything from the dashboard — and your AI keeps getting smarter as customers interact with it.
- Real-time conversation view with full chat history
- Automatic escalation when AI needs human help
- Analytics — message volume, peak hours, top questions
- Take over any conversation manually, anytime
- Monitor all conversations from your dashboard
Ok terima kasih! 7pm nanti ya
Ada delivery ke Shah Alam?
What time do you close today?
Nak book meja for 6 orang
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AI Handled
Powered by Enterprise-Grade AI
ForwardChat isn't a simple chatbot with keyword rules. It uses Claude AI by Anthropic — the same AI technology used by Goldman Sachs, Notion, and DuckDuckGo. Running on Amazon Web Services (AWS) infrastructure for reliability and speed.
Claude AI by Anthropic
Advanced language understanding
Amazon Web Services
Enterprise-grade infrastructure
Meta WhatsApp Cloud API
Official, compliant integration
256-bit encryption
Your data is always secure
99.9% uptime
Always available for your customers
What the AI Can Handle
ForwardChat knows when to respond and when to get your team involved.
AI Handles Automatically
- Answering questions about menu, prices, and operating hours
- Identifying products from photos customers send
- Sharing location, parking, and direction info
- Explaining delivery options and minimum orders
- Following up automatically when customers go quiet
- Handling after-hours messages with full context
- Switching between BM, English, Chinese & more
Escalated to Your Team
- Complaints and negative feedback
- Requests for refunds or special arrangements
- Complex custom orders
- Sensitive personal information
- Anything the AI isn't confident about
You Control
Tools you use directly from the dashboard
Import your contacts, create a campaign with an approved template, and send targeted promotions. Track results in real time.
Import contacts via CSV, tag and segment your audience for targeted campaigns.
New to WhatsApp automation? Start with our complete guide for Malaysian businesses
See It in Action
We'll set up a demo number. You message it. See the AI reply in real time.