Setup in 5 minutes. Seriously.
Connect your WhatsApp in 5 minutes, and we set up your AI within 24 hours. No coding needed. Your WhatsApp chats stay safe. We guide you every step of the way.
- Set up for youUsually live in a day
- Hosted on AWSData stored in Malaysia
- Official WhatsApp APIFrom Meta, no QR login
- Made in MalaysiaBuilt for local SMEs
What you'll needHave these 2 things ready before you start:
0/ 2 ready
Facebook account (personal is fine)
Meta (the company behind WhatsApp) requires a Facebook login to verify your business. This is a one-time thing only. We won't post anything on your Facebook.
Your WhatsApp Business phone number
The phone number you use for your business WhatsApp. You'll receive a verification code (SMS or call) during setup.
Your product list / menu / prices (optional)
OptionalSo we can set up your AI with your real prices. You can send it later, it is not needed to connect.
Step-by-step: how to set up4 steps. About 5 minutes of your time, our team does the rest.
WhatsApp us to start
1 minute
- WhatsApp us to start your 7 day free trial
- Tell us about your business and what you need
- We send you the steps to connect your WhatsApp
Note: We reply fast, usually within minutes during business hours.
Start your free trial
Message us on WhatsApp to get started
WhatsApp us nowOr email hello@forwardchat.my
Connect your WhatsApp
2 minutes
- In the dashboard, click the "Connect WhatsApp" button
- Log in with your Facebook account (a popup will appear)
- Select or create a Business Portfolio
- Enter your WhatsApp Business phone number
- You’ll receive a verification code via SMS, enter it to confirm
- Done! Your WhatsApp is now connected to ForwardChat
- Your chat history is safe. All old chats stay.
- Your WhatsApp Business app on your phone still works as normal.
- We never post anything on your Facebook.
- Use a Facebook account that you own, not your staff's account.
We set up your AI for you
1 to 2 hours, done by our team
- Our team sets up the AI with your business info
- We add your products or menu, prices, FAQ and opening hours
- We test real customer questions to check the AI answers correctly
- You can suggest changes anytime, we review and publish them
What you'll need to provide:
- Product / menu list with prices
- Questions your customers frequently ask (FAQ)
- Business operating hours
- Any important info about your business
Note: You do not need to do this yourself. Send us the info and we set it up.
Test & go live!
5 minutes
- Message your business number from another phone
- See how the AI replies
- Happy with it? You're live
- Want a change? Tell us and we update it
Note: After going live, you can monitor all conversations from the dashboard. Want to take over from AI? Just click "Take Over" in the dashboard.
Kedai Makan AlionlineTodayHi, nasi lemak special masih ada?
10:30 AMHi! Ya, Nasi Lemak Special masih available. Harga RM12 termasuk telur mata, sambal extra, dan ayam goreng berempah. Nak order berapa?
10:30 AM2 bungkus. Boleh deliver ke Puchong?
10:31 AMBoleh! Delivery ke Puchong area ada charge RM5. Total jadi RM29 (2x RM12 + RM5 delivery). Boleh share lokasi untuk confirm?
10:31 AM