ForwardChat vs Wabot
An honest, side-by-side comparison to help Malaysian businesses choose the right WhatsApp automation platform.
Comparing with wabot.my , pricing last reviewed 8 October 2026
Wabot is cheap to start (from RM30/month) and strong on voice features, but it connects by scanning a QR code, not through the official WhatsApp Business API, so the number carries ban risk. ForwardChat runs on the official API with simpler pricing, no AI credit system, and done-for-you setup.
Feature-by-Feature Comparison
| Feature | ForwardChat | Wabot |
|---|---|---|
| Starting Price | RM299/month (one-time RM1,000 AI setup fee on monthly billing, free on quarterly or annual) | RM30/month Lite, no AI chatbot (verified 8 Oct 2026) |
| Pricing Model | Flat monthly, a fixed AI reply quota, no credits | Plans + AI credits; AI chatbot from Plus, RM120/month for 3,000 credits |
| Official WhatsApp API | Yes (WhatsApp Cloud API) | No, QR scan with "Link a Device" |
| AI Languages | BM, English, Chinese, Manglish | Multi-language (AI-based) |
| Setup | White Glove | Self-service |
| Image Recognition | Yes, all plans | Yes |
| Voice Note Transcription (Speech-to-Text) | Add-on (RM39/mo, any plan) | Yes |
| Voice & video replies | Yes (recorded clips) | Text-to-speech |
| Free Trial | 7 days | Not specified |
| Human Takeover | Yes | Yes, reply 'stop'/'start' |
| Server-Based | Yes (cloud) | Yes, works even if phone is off |
Where ForwardChat Wins
Simple All-Inclusive Pricing
One flat monthly fee covers everything. No AI credit system to worry about, no surprise charges when your chatbot handles more queries than expected.
White Glove Setup
Our team sets up your entire chatbot, knowledge base, reply tone, greeting flows, and business hours. No technical knowledge required on your end.
No AI Credit Limits
Wabot sells AI credits whose use, in its own words, "depends on the complexity of the response" (its Plus plan is RM120/month for 3,000 credits). ForwardChat includes a fixed number of AI replies in each plan (6,000 on Starter), so you never need to calculate credit usage.
Where Wabot Wins
AI Text-to-Speech
Wabot can generate synthetic voice replies (text-to-speech). ForwardChat transcribes incoming customer voice notes (add-on) and replies with recorded voice notes and short videos, but it does not synthesise speech from text.
Lowest Price to Start
Wabot's Lite plan is RM30/month, far below any official API platform. The trade is that it connects by QR scan rather than the official WhatsApp Business API, so use it only on a number you can afford to lose.
Who Should Choose What?
Choose ForwardChat
Malaysian SMEs who want the official WhatsApp API, simple predictable pricing, done-for-you setup and no credit math
Choose Wabot
Businesses needing synthetic text-to-speech voices, or testing an idea cheaply on a number they can afford to lose
Frequently Asked Questions
Ready to Try ForwardChat?
See why Malaysian businesses choose ForwardChat over Wabot. Start your 7-day free trial with White Glove Setup, we configure everything for you.